delete your account

effective 11 oct 2026

you can delete your joygiver account from the app at any time. we anonymise your account and delete your personal details straight away. money records stay, because the law makes us keep them.

delete it in the app

open joygiver and go to settings → privacy.
tap your data, then delete my account.
the app checks that nothing is still in progress (see below). if something is, it tells you what to finish first.
type the code we text to your number. your account closes straight away, every device is signed out, and we text your old number to confirm.

want a copy first? settings → privacy → your data → download my data gives you a file with your data. once your account is closed, you can't download it any more.

when we can't close it yet

we won't close an account while money or a case is still open, so nothing gets stranded. finish these first:

money still on a list you own or are a partner on: withdraw it or move it;
money in your own wallet from your chats: withdraw it;
a sale in a chat that's paid but not settled yet, as the buyer or the seller;
a payout you asked for, or one from your list, that's still being checked or sent;
a group gift you organise that hasn't finished, or one on your list that's waiting on your decision;
a shop order that's still on its way, or shop credit you haven't spent;
a cause you run that's still open, still holds money, or has a release in progress;
a hold on your account, or a report or fraud check our safety team is still looking into;
a refund or dispute about your money that's still open.

deleted or anonymised straight away

your profile: your name becomes "closed account"; your handle, city and birthday are cleared; your profile photos are deleted; your phone number is replaced with a random code that can't be dialled; nobody can find you by your number.
sign-in: every device is signed out and every session ended. your push tokens are deleted, your settings are reset (contacts and push off), your blocks are removed, and a number change in progress is cancelled.
contacts and friends: the hash of your own number and every contact hash you uploaded are deleted, along with your friendships, follows, nudges and gold cards. invites nobody used are deleted.
notifications: your inbox is deleted.
usage events: unlinked from your account. they keep the random install and device ids and are deleted after 13 months, like everyone's.
your lists: closed if they were open, made private and hidden from search. you're removed as a co-host of other lists, auto-withdraw is turned off, and your gift reminders are deleted.
gifts you gave: unlinked from your account, including gifts you gave as a guest and later claimed.
wallet: your withdrawal pin is deleted, your bank accounts are removed and their full account numbers erased.
supplier access: any supplier memberships are deleted.

what we keep, and for how long

nigerian financial and anti-money-laundering rules make us keep some records after an account closes. we keep only these:

money records: gifts (including the giver's name, phone number and note, as they were given), payments, payouts, transfers, refunds, disputes, shop orders and our ledger: at least 6 years. your lists stay too, closed and private, so the people who gave keep their receipts.
bank account details: the bank's name, the last 4 digits and the account name stay with your payout history. the full account number is erased.
device records: each signed-out device's name, platform, app version and the ip address it signed in from, which we use to spot fraud. the device's push, widget and live activity tokens are switched off.
review documents: documents you uploaded for a bank name review or a cause's organiser check stay with that review.
help chats: open chats are marked resolved. the messages stay as support records, shown under "closed account".
safety records: reports, holds and our team's notes, and the history of number changes.
our audit log: the record of what happened on joygiver, which can't be edited. closing your account is logged without your personal details.
invites people used: kept as part of other people's referral history. they hold no personal data about you.

can't open the app?

if you've lost your phone or can't get into the app, email hello@joygiver.app and tell us the phone number on the account. if you can still sign in, the help chat in settings → help & support is quickest. our team can close it for you once we're sure it's yours; the same checks and the same rules on what's kept apply.